The website available at https://walkmeguide.com/, including any of its subdomains or sections (the “Website”) and any of the mobile applications linked to the Website (“Applications”) are operated by WALKME MOBILE SOLUTIONS, LDA. (WALKME”).
1. PERSONAL DATA FILES, PURPOSES OF THE PROCESSING AND TYPES OF PERSONAL DATA
Purposes of the processing of personal data
WALKME processes personal data collected through the Services for the purpose of managing the Website and the Applications and also for providing or improving the provision of Services, including emailing about the Service, the content accessed by the User or with information about the Service, the Website or Applications.
Categories of personal data processed
Personal data that can be collected at the time of registration of the user or afterwards, are the following:
- Nickname (mandatory).
- Password (mandatory).
- Email address (mandatory).
- User’s location.
- Units of measure.
- Privacy settings.
WALKME does not collect the age or the date of birth of its users. Accordingly, there is no specific processing of minor’s personal data. WALKME is only addressed to users above 16 years old. If the user is under age he should not register on WALKME.
If the user wishes to use the Services which include location features, such as following a trail or of a point of interest or the navigation through a downloaded trail, the Services may imply the processing of the location of the user, which will be used for the purposes established hereunder and to allow or improve the Service.
Processing through the Contact form
Any information received from WALKME in the Contact form available in the Website will only be used with the purpose of solving queries, suggestions or claims sent from the users in the Website.
Legal basis for processing personal data
The legal basis for processing the user’s personal data is the contractual relationship for the rendering of Services or when appropriate, the fulfillment of the user’s request, as well as the legitimate interest of WALKME in offering the Services in the different channels where the trails may be published and in informing about news on the Service offered to users registered that have not rejected the receipt of this information.
Period for the processing of personal data
Personal data will be stored during the period required for the compliance with the purpose for which the data was collected and, afterwards, during the periods required by applicable regulations.
Request personal data to be deleted
We’re committed to respecting your privacy. If you wish to delete your stored personal data, you have several options. You can use the ‘Delete Account’ button in the app settings, send us an email, or fill this form.
Once we check and confirm your request, we’ll delete your data. This usually happens within 48 hours, in line with legal requirements.
What kind of cookies uses WALKME?
We use our own cookies with the sole purpose of providing you an enjoyable navigation such as remembering the language in which you prefer to browse the site or session information to allow you access your personal space on WALKME.
WALKME does not use its own cookies with advertising purposes, nor to associate browsing data with individuals that have not been previously identified.
We also use third party cookies, Google Analytics and Google AdSense
Google Analytics cookies are statistical means to measure web traffic to help us learn what pages are most visited and allow us to identify which parts of the site we need to improve. Google has detailed and updated information on these cookies.
We also use Google AdSense to display ads on some pages at WALKME. Google AdSense cookies have the primary objective of showing ads relevant and of interest to the user. For further information on AdSense cookies visit: https://policies.google.com/technologies/ads?hl=en
This Website also has access to the IP address with which each user accesses the Website (including any access from the Applications). The IP address with which each user accesses the Website may be different each time. Additionally, different users can share a single IP address.
How to disable cookies in your browser
Browsers allow you to configure the acceptance or rejection of cookies. These settings depend on each browser but you can usually find them in the “Options” or ” Preferences” on the browser’s main menu.
3. COMMUNICATION OF PERSONAL DATA
The way the Services work implies that part of the information provided by the users will be available to other Website users through the Website or the Applications. Such other users with access to that information could be located anywhere in the world. Users should refrain from providing information during the registration process which they do not want to make available to other users. Providing such additional information is not a requirement for using the Services. Users may, at any time, modify or delete this information (except for the email address). However, WALKME will not publish users’ email.
Some of the above entities may be located outside the European Economic Area, in countries that do not have equivalent data protection legislation, although proper guarantees will be required to assure that your personal data is protected at any time according to applicable regulations.
4. EXERCISE OF RIGHTS
WALKME guarantees the exercise of the rights of access, rectification, suppression, limitation and portability to the processor, as established by applicable regulations.
At any time, any data subject who intends to exercise any such rights in connection with personal data will be able to do so by accessing the Website or Application.
WALKME shall answer the request in all cases, regardless of whether or not there is personal data of the particular data subject within its personal data filing systems. If the request does not comply with the requirements above, WALKME shall request the data subject to provide the necessary additional information.
5. GENERAL AND CONTACT INFORMATION
The processing of personal data by WALKME is governed by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
WALKME, the data controller, is registered in the Commercial Registry of Portugal, with tax number 510812112 and its offices are located at CentroMar, SALA 52, Funchal – Portugal,. WALKME may be contacted in the following email address: [email protected].